Privacy Policy

famile is responsible for your personal data under this policy. Contact: hello@famile.xyz.

When you submit a question to /ask, your query text is sent to our AI provider, Anthropic (based in the United States), to generate a response.

• We do not store your queries, the responses, or any log linking you to a query. Queries are processed in real time to return an answer and then discarded.
• Anthropic acts as a processor on our behalf for the sole purpose of returning a response.
• The agent is designed to refuse personal health information. Please do not submit it.

If you email partners@, care@, or hello@famile.xyz, we retain the contents of your message only to respond to your enquiry, then delete it within a reasonable period.

We do not use analytics or advertising cookies on famile.xyz at present; the site sets no tracking cookies. If we add measurement tools, we will update this policy and, where required, ask for consent.

• For the /ask agent, we rely on our legitimate interests in providing and demonstrating the service.
• For contact emails, we rely on our legitimate interests (or necessity to take steps at your request) to respond to you.

Because we do not store /ask queries, there is no retained personal data to exercise rights over for those inputs; for contact emails you may exercise the rights below.

We do not “sell” or “share” personal information as defined by the CCPA, and we do not profile. California and other US-state consumers may request to know, delete, or correct the limited personal information we hold (contact emails); we will not discriminate for exercising these rights.

Your /askqueries are transmitted to Anthropic in the United States. Under the UK GDPR/GDPR, such transfers rely on Standard Contractual Clauses (or the provider’s equivalent data-processing terms) and the safeguards in our agreement with the provider.

/ask is an artificial-intelligence system. Its responses may be inaccurate or unexpected. It is not medical advice. Real use of famile products is supervised by a clinician. This reflects the transparency expectations of the EU AI Act.

Under the UK GDPR/GDPR you may request access, rectification, erasure, restriction, objection, and portability, and you may lodge a complaint with the Information Commissioner’s Office or your local supervisory authority. Under the CCPA and similar US laws you may request to know, delete, and correct. Email hello@famile.xyz to exercise any right. We respond within the timeframes the law requires.

famile.xyz is not directed at children under 16 (UK/EU) or 13 (US), and we do not knowingly collect their personal data.

/ask queries: not retained. Contact emails: retained only as long as necessary to respond, then deleted.

We use standard technical and organisational measures. The agent is rate-limited and refuses personal health information. Transmitting information to any online service carries residual risk; please do not submit sensitive health details to the agent.

We may update this policy and will note the date above.

hello@famile.xyz